If you are unhappy with your purchase from our store in Dartmouth, NS, you can return products that are at least half full within 30 days of receiving your order.
Return Instructions
Send the item(s) back at your own cost. We recommend using a tracked shipping service for your protection.
Refund Process
Once we receive and inspect the returned product, refunds are processed to your original payment method within seven days. Shipping charges are not refundable.
Exclusions and Notes
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask theordinarycanada Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or +1 9025801361 and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 118 Richmond Street, 109, Dartmouth, NS, B3A 0H3, Canada.